Hospitality Industry Knowledge

Hospitality Industry K immediatelyledge 1. hark six seminal fluids of oc up-to-the-minute fabrication stateation Media Such as newspapers, television, magazines and radio. The media publicises current information, trends developing and any judicature initiatives. Customers By doing guest questionnaires this can inform infixprises as to what they need to improve, as hearty as which staff argon working well. Information services For example the Australian Bureau of Statistics and touristry NSW (all these services argon provided by the g everyplacenment) and provide a whole course of issues within the labor. Internet Sites such as The cosmos Tourism administration (WTO) provide information on environmental issues and trends frequently. Anyone can publish anything on the internet, so it is important to check that the information sourced is credible and correct. Industry Journals (Also cognise as trade magazines) argon not available from local industries and ordinarily require a subscription, as they be extremely valuable sources of current information. Within the either national / international journals cordial reception positions argon advertised, trends are addressed and practices of various enterprises are shown. Training courses May either be on-site or off-site, and provide the opportunity for staff to experience proper(postnominal) training in a chosen area. 2. Differentiate between uncomplicated and secondary sources of information A primary source is when information is self-collected first hand, whereas secondary source is when the information is gathered from a source that has already conducted the research. 3. Indentify the basic research skills that are required when researching It is important to earn that the source is credible and that it is of relevance. . List three channels that may be used to disseminate information once collected Media, Internet and customers. 5. explicate the importance of updating hospitality industr y k straight offledge Updating hospitality industry k instantlyledge ensures quality service is maintained and the customers needs are constantly being met. 6. Analyse recent government initiatives affecting the hospitality industry Government initiatives are acts by the government that ending in a number of impacts on the industry. Promoting Australias find overseas In campaigns such as where the bloody hell are you? and Australia week in the USA and enhances Australians quality of life as well as boosting tourism in regional areas. Australian tourism industry Over $600 million was allocated to the Australian tourism industry in the 2004/05 federal official budget. The government set up a new body in 2004, Tourism Australia, having $120 million allocated to the body in 2004 in rank to market Australia internationally as a holiday destination over the following years.To market tourism within regional areas of Australia, an supererogatory $45 million was allocated. The federal government is now taking on apprentices (New Apprenticeships Scheme). This will help with the costs accompanying training new apprentices and offers and encourages employers to suffer on new enterprises. By introducing these further funds for enterprises, it has also allowed students to carry away on a part- conviction apprenticeship whilst attending school, as well as enabling to a greater extent flexibility for those wishing to pursue a line of achievement in commercial cooking. Obesity This issue has been constantly reported via the media, statistics stating that now over 50% of the Australian population are overweight. This is a firmness of purpose of certain lifestyle changes individuals are now less active, have increase their consumption of fatty/high energy provenders, and often resort to fast-flying food because they believe they do not have enough time to cook themselves. The health jobs connected to being overweight have position a lot of pressure on the health s ystem. This has resulted in the government introducing healthy eating campaigns and new school canteen food requirements. sodbuster kits Was launched by the Federal Minister for Tourism in 2003 Farm and verdant Tourism on your Property Assessment Tool These kits were for families looking to enter the agricultural tourism industry and enables them to see whether or not their provoke is suitable. 7. explicate recent trends in emerging markets and the importance of internet armorial bearing for business The Internet has enabled the hospitality industry to access a wider market, allowing develop customers to view the available products and services of different enterprises, and to make a booking online.Internet booking have increased dramatically over the quondam(prenominal) few years (due to the technically savvy Y-Generation) and has resulted in an increase in competitiveness between hospitality enterprises. 8. Analyse the impact of social issues on the hospitality industry Som e enterprises choose to become involved with the residential district by doing things such as participating in community fundraising (e. g. providing a complimentary meal) or by contributing left-over food to charities. The obesity pestiferous has also caused the hospitality industry to provide healthier menus, so that consumers now have the option of having either fatty or healthier food.Doing so has caused the face of the hospitality industry to change, as they are no long-life regarded as selling only fatty foods. Racial tensions were a result of the Cronulla Riots in Sydney. A number of businesses were closed down, and when re-opened were not able to solve due to a lack of customers. Due to an increase in tipsiness and binge drinking licensed premises must ensure they do not serve intoxicated multitude, as intoxicated flock are much likely to commit crimes. The government has responded to this by introducing curfews and lockouts within problem areas.They have also raise d the price on Alco-pops to discourage tender people from drinking excessively. 9. Outline factors that have caused expansion within the industry Factors that have caused expansion within the industry include International clear events attracts a large number of short-term visitors Cultural events attract people to specific regions Seasonal influences increased travel during holidays, in particular the Christmas and pass holiday period New liquor licensing laws may encourage more small bars to open Medical tourism hospitality provides forming confederacy with hospitals 10.Outline factors that have caused retraction within the industry An oversupply of facilities subsequently the 2000 Sydney Olympics Incidents (such as war on Iraq, tsunami, SARS) resulted in less abroad people travelling to Australia, although inbound tourism did increase Competition among enterprises caused them to slash their prices (reduced profit) World oil prices increased which resulted in airline tickets increasing and households to restrict their extra spending money (due to increased cost in petrol) Rising food prices caused higher menu prices, which may deter customers from dining out acknowledgment crisis 1. Describe current labour issues and their impacts on enterprises Labour turnover Employees left with few hours during the quieter months may choose to leave and find secondary employment. The cost of losing / replacing staff members is quite substantial and costs thousands per employee. deficit of qualified chefs result of more students staying to year 12 rather than go away in year 10 Hiring staff with illegal visa statuses salaried unjustly a number of employees in the industry are unaware of their rights and may be paid lower wages 2. Explain technological issues affecting the hospitality industry Has improved the delivery of customer service and impacted on the delivery of training Systems and procedures are now more efficient and has reduced many er rors and has enabled service to be provided more timely. Addressed skills shortages by allowing individuals to complete training courses in a more flexible environment through registered training organisations on-line.